We’re thrilled to have stirred the pot a bit on the importance of training your team to understand your commitment to top-notch client service and to make the time to train that level of skill. If you want to make sure that your team can and will interact at this advanced level with clients, I believe you must work on three things:
- Their Mindset: believing & thinking
- Their Skillset: learning & applying
- Their Toolset: doing & demo’ning
This is the Key to Our Team Success